TreeVaayu (referred to as “TreeVaayu”, “we”, “us” or “our”) respects your privacy. This Privacy Policy applies when you visit treevaayu.in, create an account, request a service, make a product enquiry, place an order, contact us or otherwise interact with our website and team.
1. Information We Collect
Depending on how you use the website, we may collect:
- Contact information such as your name, mobile number, email address and delivery or service address.
- Account information and preferences when you register or sign in.
- Service details including location, PIN code, selected service, preferred schedule and instructions you provide.
- Order and transaction information, including products, quantities, amounts, coupons, payment status and invoice details.
- Messages, enquiries, reviews, support requests and communication through forms, telephone, email or WhatsApp.
- Technical information such as IP address, browser type, device type, referring pages and website activity collected through server logs or cookies.
2. How We Use Information
We may use information to provide and improve our services; check service or delivery availability; manage bookings, orders, payments and accounts; communicate confirmations and updates; respond to enquiries; prevent misuse or fraud; maintain security; comply with legal obligations; and understand website performance.
Where required, promotional communication will be sent according to applicable law and the preferences available to you.
5. Orders and Payments
Payments may be processed by third-party payment providers. TreeVaayu may receive transaction identifiers, payment status and limited billing information, but complete card, banking or wallet credentials are generally handled by the selected payment provider under its own privacy terms.
6. Retention and Security
We retain information for as long as reasonably necessary for service delivery, order records, customer support, accounting, dispute resolution, fraud prevention and legal compliance. Retention periods may vary by record type.
We use reasonable administrative and technical safeguards designed to protect information. However, no website, internet transmission or storage system can be guaranteed to be completely secure.
7. Your Choices and Rights
Subject to applicable law, you may ask to access, correct or delete certain personal information, withdraw consent where processing depends on consent, or object to certain communication. Some information may need to be retained for legal, security, accounting or transaction-record purposes.
To make a request, contact us using the details below. We may need to verify your identity before completing the request.
8. Children’s Privacy
TreeVaayu services and products are intended for adults and are not directed to children. If you believe a child has provided personal information without appropriate permission, please contact us.
9. Updates to This Policy
We may update this Privacy Policy when our services, legal requirements or information practices change. The revised version will be posted on this page with an updated effective date.
10. Contact Us
For privacy questions or requests, contact TreeVaayu at sales@treevaayu.in or call +91 98112 49689. Service region: Delhi NCR, India.
